AI for the Rest of Us: How Support Forge is Bringing Enterprise AI to Underserved SMBs

Small and mid-market businesses (SMBs with $5M–$50M in revenue) represent the backbone of the American economy—yet they remain dramatically underserved when it comes to AI adoption. Enterprise companies have armies of consultants and dedicated AI teams; small startups can get by with off-the-shelf tools. But mid-market companies fall into a gap: too sophisticated for simple solutions, yet without the resources for enterprise-grade approaches. Support Forge was built to close that gap. Founded by Perry Bailes in 2024, Support Forge brings enterprise-level AI strategy and implementation directly to SMB executives—without the enterprise price tag or timeline. In this session, Perry will share how Support Forge is transforming the way mid-market companies approach AI: starting with the business problem, building measurable ROI, and deploying real solutions that work in production—not just proofs of concept. Key takeaways: - Why mid-market SMBs are uniquely underserved in the AI revolution - How to implement AI with measurable ROI (not just hype) - Real-world case studies from Support Forge clients - How to get started with a free AI readiness assessment at support-forge.com